We needed quite a lot of architectural assistance, to fit everything we wanted into a relatively small space. The fitting out is pretty much "Hospital Standard", everything is easy to clean, including custom flooring and moulded skirting, the rooms are well ventilated, and although we've skimped on air-conditioning, we have a very expensive cold water dispenser in the waiting room.

Our waiting room is relatively small, but if we'd made it large and luxurious, we wouldn't expect it to be filled with happy customers, enjoying their wait. If I go to the Doctors or Dentist, I don't like to be kept waiting. It is difficult in a healthcare service to know how much time to allow for appointments, and there are always unexpected emergencies that need to be fitted in, but generally speaking if you make appointment times realistic, you've got a better chance of keeping up.

Behind the reception area, we run 2 consulting rooms, the largest one doubles up as an x-ray suite. We have relatively large preparation area, with tub-table, separate operating theatre, as well as lab/library/dispensary, kennel area and store-room.